• Call us: (213) 640-WASH (213)640-9274

  • Frequently Asked Questions

  • For your convenience, our most common customer questions are answered right here.

    Not finding what you want? Reach out directly through our Contact Us page.

    1. When is Laundry Open?

    Hours of Operation:
    Monday – Friday 5:30am – 9:00pm
    Saturday – Sunday 4:30am – 9:00pm

    2. What does Last Wash mean?

    Last wash means the time that a person can start their wash. Of course you are allowed to remain until your clothing is dried and folded.

    3. When I drop-off my clothes for the Wash & Fold service, do I need to separate my clothes first?

    There is no need to separate your colors and whites we will do that for you. You should, however, be sure that your socks are not balled up, and that there aren’t clothes inside of clothes, such as two shirts that you took off together, or shorts and sweats that came off together. These oversights will prevent your clothes from getting their cleanest.

    4. What about sweaters, delicates?

    We will wash any item with special instructions. If you like your delicates hung or not heat dried just let the attendant know. Please make sure that the attendant marks down any special requests just in case that attendant does not do your laundry and so we may maintain it for future use.

    5. I don’t want my clothes folded – can you give them back to me on hangers?

    We will do your order any way you like. Maybe you have t-shirts that need to be folded and polo shirts hung. Just let our attendant know. Our goal is to make sure your laundry is ready to wear or put away the way you want it to be.

    6. What if I have special instructions for the care of my clothes – i.e. – new clothes, fear of shrinking, etc?

    All special instructions need to be given to the attendant at the time of drop off. If you have a particularly fragile or delicate item you should consider hand-washing it at home.

    7. Will my clothes be mixed in with other people’s clothes?

    No, never, won’t happen. We wash, dry and fold each clients clothing separately. So you don’t have to worry about your garments mingling with the dirty neighbors garments.

    8. What if I can’t pick them up right away – how long will you hold them for me?

    Winter Break, fall break, Spring Break we know you like to get away and sometimes are in a rush. We will hold your completed clothing for 30 days during that period we will attempt to call you.

    9. What kind of detergent do you use?

    All of our orders are done with a name brand detergent, fabric softener and dryer sheets. We also use an oxi-bleach (non-chlorinated so it wont fade colors) to give your clothing the extra brightening you deserve.

    10. If I use a special detergent – can I bring it in to you and have you wash with that?

    Of course, many of our clients are allergic to the stronger name brand detergents or just prefer a certain kind. Just bring a cup or two of your detergent and let our attendant know.

    11. Can I drop off bedding as well or just clothing?

    Sheets, towels and pillowcases are charged on our regular per pound plan. Comforters are priced differently.

    12. How much can I fit in one Machine?

    Your standard top-loader should only be used for smaller and lighter articles. This washer is not good for bedding, towels or anything heavy. We then have our front-load washers in several different sizes. This gives you the opportunity to utilize several different size washers at the same time to speed up wash.

    13. Can I wash bedding or rugs in the machines?

    Sure our machines are made for large items. Please let our attendant know if you are washing a shaggy rug so we can check the drains afterwards. You should not wash rugs with rubber backing as they may shred during the wash. The great thing is that you can ask one of our trained people as to what machine is best for you to use.

    14. What if a machine breaks during my usage?

    That is why we provide an attendant on site. Our attendant will be glad to restart a new machine for you if your machine does not perform up to your standards.

    15. Do you sell merchandise in case I forgot my detergent, etc?

    We sell both vending and regular size laundry products. Just ask our attendant and they will be glad to help you find the product best suited for your laundry needs.